Refund Policy

1. Who sells to you

• In the iOS app, Apple sells in-app purchases through the App Store. In the Android app, Google sells them through Google Play. The store charges you, sends your receipt, and its terms and refund policy apply.
• We do not sell anything on our website or in the KUN web app. A subscription or Shrimps that you buy in the app are linked to your KUN account, so they also apply when you sign in on another device or on the web.

2. Refunds

• Apple and Google handle refunds for purchases made in the KUN apps, under their own policies. We cannot issue refunds for those purchases. To request one, see Apple's guide Request a refund for apps or content that you bought from Apple, or Google Play refund policies.
• If something went wrong with a purchase in KUN itself, for example Full Access did not unlock or Shrimps were not added to your balance, email support@kun.chat and we will try to fix it.
• When a purchase is refunded, your access to what the refund covers ends. A refunded subscription ends, and refunded Shrimps may be removed from your balance.

3. Right of withdrawal

If you are a consumer in the EU, EEA, or UK, you may have a legal right to withdraw from a purchase of digital content or digital services. For purchases in the KUN apps, Apple or Google handles withdrawal requests under its own terms and the law. The right may end once you have started to use digital content after agreeing that it can be supplied straight away. Consumers in other countries may have their own statutory rights, and those rights always apply.

4. Full Access subscriptions

• Renewal. Full Access is an auto-renewing subscription. It renews automatically at the end of each period until you cancel.
• Cancel any time in your App Store or Google Play account settings, at least 24 hours before renewal or by any other deadline the store shows. See Cancel a subscription from Apple or Cancel a subscription on Google Play.
• After you cancel, you are not charged again, and you keep Full Access until the end of the period you have paid for.
• Free trials. If a free trial is offered, the store shows its length before you start. The trial converts into a paid subscription unless you cancel before it ends.
• Deleting the app or your KUN account does not cancel a subscription. Please cancel it in the store.

5. Shrimps

• Shrimps are a consumable in-app currency. When you spend Shrimps, for example on a Studio image, a character you create, or a chat photo, the purchase is final as soon as we deliver the content, and spent Shrimps cannot be refunded, unless the law requires otherwise.
• If a Studio image you paid for cannot be made, the Shrimps for it go back to your balance.
• If a character, or an edit to one, cannot be made or is refused by our safety checks, you get back the Shrimps or the free allowance you used.
• Refunds of Shrimps that you bought and have not spent are handled by Apple or Google, under their policies and the law where you live.
• Bonus Shrimps, such as those you receive when you sign up, have no cash value and are not refundable.
• Unused Shrimps are lost when your account is deleted, as our Terms of Use explain.

6. Contact

If you need help with a purchase, email support@kun.chat. KUN is operated by Anatoliy Belobrovik, Mejía Lequerica 34, Entresuelo 2A, 08028 Barcelona, Spain. VAT ID ESZ0933834Q.