Privacy Policy

Information We Collect

When you create or update a KUN account, we may collect information such as your email address, name, birth date or age range, interests, profile image, and account preferences. We use this information to create and secure your account, personalize your experience, provide age-appropriate access, prevent abuse, and support you when requested.

We also collect information needed to operate the app, including account and device identifiers, app settings, subscription status, and push notification tokens.

Conversations and User Content

KUN processes and stores your conversations, messages, memories, voice interactions, uploaded content, and character preferences so that the Service can respond, remember relevant context, and provide the features you request.

This content is not used for product analytics or to train general-purpose AI models. It may be processed by service providers acting on our behalf solely to provide, maintain, improve, and secure KUN.

Google User Data

If you choose to sign in with Google or connect a Google Account, KUN uses Google OAuth and Google API Services only after you grant permission.

Data accessed: for the current Google sign-in flow, KUN accesses your Google Account identifier, name, email address, email verification status, profile image, OAuth authorization tokens, and sign-in or session metadata needed to authenticate your account. KUN does not receive your Google password. KUN does not access Gmail, Google Drive, Google Calendar, Google Contacts, or other Google Workspace content unless a feature separately requests that access and you approve it.

Data usage: we use Google user data to create and secure your KUN account, let you sign in, recognize you across sessions, display your basic profile information inside the product, provide account support when you request it, prevent abuse, and comply with legal obligations. We do not use Google user data for advertising, retargeting, credit or lending decisions, sale to data brokers, or generalized AI/ML model training.

Storage and sharing: we store only the Google user data needed to operate your account and connected features. We may share limited Google user data with service providers that help us provide hosting, authentication, security, customer support, and legal compliance, and only under confidentiality and data protection obligations. We do not sell Google user data.

You can revoke KUN's access to your Google Account from your Google Account permissions page or request deletion of Google user data associated with your KUN account by contacting hello@kun.chat.

KUN's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

AI Models and Training

We do not use your conversations, messages, memories, voice interactions, uploaded content, or other personal information to train general-purpose artificial intelligence models or large language models.

We do not use Google user data obtained through Google OAuth or Google API Services to develop, improve, or train generalized AI or machine learning models.

Any processing of user content is performed solely to provide, maintain, improve, and secure the KUN service.

We do not permit third-party AI providers to use content submitted through KUN to train their own public or general-purpose AI models.

Analytics and Usage Data

KUN uses an analytics service provider to understand how the app is used, measure feature adoption, and improve the product. Analytics data is processed on our behalf in the European Union.

Data collected for analytics: we collect information about how you interact with the app, such as screens viewed and features used, together with device and app information such as device type, operating system, app version, language, and IP address. Analytics data does not include the content of your conversations or messages, your name, your email address, or other free-text content.

Analytics identity: when you are signed in, analytics data may be associated with a pseudonymous account identifier. We do not use your email address as an analytics identifier or provide it to our analytics service provider. When you use KUN as a guest or while signed out, analytics data is associated with an anonymous identifier.

Your choice: you can disable analytics at any time in Profile → App settings → Analytics. When analytics is disabled, KUN stops collecting new analytics data on that device.

We do not use analytics data for advertising or personalized ads, sell it, use it to train AI models, or use advertising identifiers for analytics.

We retain analytics data only for as long as needed to understand and improve KUN. You can request deletion of analytics data associated with your account by contacting hello@kun.chat.

Subscriptions and Purchases

If you purchase a subscription, your payment is processed by the app store through which you make the purchase. KUN does not receive or store your full payment card details.

We use a subscription management service provider to confirm your access to paid features. We receive and retain information about your subscription, such as the product purchased, subscription status, renewal status, and transaction history, as needed to provide and support your subscription.

Your purchase information is used only to provide paid features, manage your subscription, prevent fraud, provide support, and comply with legal obligations. We do not use it for advertising or sell it.

Information about billing, renewal, cancellation, and refunds is described in our Terms of Use.

Crash Reports and Performance

KUN uses a diagnostics service provider to identify crashes, diagnose technical problems, monitor performance, and improve reliability. Crash and diagnostic reports may include device and app information, technical logs, performance information, and an account or device identifier.

Crash reporting is separate from optional product analytics and may continue when analytics is disabled because it is needed to keep the Service secure and reliable. We do not use crash or performance data for advertising or sell it.

Push Notifications

If you enable push notifications, KUN uses notification service providers to deliver them. We process a push notification token and related device information for this purpose.

You can disable notifications at any time in your device settings. Disabling notifications does not delete your KUN account.

Retention Periods

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Analytics data is retained only as long as needed for the purposes described in the Analytics and Usage Data section.

Users may request deletion of their account and associated personal information at any time.

International Transfers

Your information may be processed in countries other than your country of residence.

Analytics data is processed in the European Union, subject to applicable data protection safeguards.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Receive a copy of your personal information in a portable format.
• Request that we restrict certain processing activities.
• Object to certain uses of your personal information.
• Withdraw consent where processing is based on consent.

You can also disable analytics at any time from Profile → App settings → Analytics.

To exercise any of these rights, please contact us at hello@kun.chat

We may need to verify your identity before responding to certain requests. In some cases, we may retain information where required by law, for security purposes, or to prevent fraud and abuse.

Children

KUN is intended only for users who are at least 17 years old, or older if a higher minimum age is required in their jurisdiction. We do not knowingly collect personal information from anyone below the applicable minimum age.

Third-Party AI Providers

Some features of the Service may rely on third-party AI providers that process user inputs and outputs on our behalf.

Security

We use reasonable technical and organizational measures designed to protect personal information.

Legal Basis

We process personal information based on contractual necessity, legitimate interests, user consent, and legal obligations where applicable.